PLEASE NOTE: This is a full-time, 40 hour per week position for Relationship Banker at our Mendocino Branch. Occasional travel to Ukiah is required during the initial 8 week training period.

LEVEL ONE

Job Title: Relationship Banker 1

Department: Retail Banking

Reports To: Retail Banking Administrator

FLSA Status: Non-exempt, hourly

Salary Grade: 13

Starting Range: $20.13 - $24.86 DOE

Our starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

SUMMARY

Are you a motivated and high performing individual who has strong customer service and organizational skills, and a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of Relationship Banker 1 in one of our Branches. With a focus on building and sustaining customer relationships, this position involves providing customer service excellence, accurate cash-handling, transaction processing, opening new accounts, promoting products and services, and other operational tasks. All Relationship Bankers must successfully complete Relationship Banker training upon hire.

The ideal candidate possesses at least one year of customer service and six months of cash-handling experience. A successful person in this role has strong communication skills; effective organizational and time management skills; is adept at problem-solving; is highly accountable; has impeccable attention to detail; and is adaptable, dependable, and comfortable interacting with a broad range of individuals. SBMC is excited to add to our team of individuals seeking to fulfill the Bank’s vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees, and shareholders.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Provides a positive customer service experience in harmony with our Customer Service Standards.
2. Adheres to the Bank’s Principles & Professional Standards.
3. Proactively engages and educates customers on our full range of products and services based on their individual needs, utilizing our relationship building techniques (ENGAGE).
4. Provides referrals to designated specialists in Lending, Merchant Services, and Investments.
5. Performs all types of routine banking transactions, including basic new accounts.
6. Maintains a strong understanding of products, services, technology, and operational procedures.
7. Builds relationships with customers by conducting service calls, offering promotions, etc.
8. Serves as back-up coverage at other Branches (including Video Banking as applicable).
9. Other duties as assigned.

JOB COMPETENCIES

• Customer Focus: Providing service excellence to internal and external customers.
  • Responds to customer needs in a timely, professional, helpful, and courteous manner, regardless of client attitude.
  • Shows customers that their perspectives are valued.
  • Strives to meet service standards in all circumstances.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue, and building consensus.
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities to go above and beyond.
• Attention to Detail: Working in a conscientious, consistent, and thorough manner.
• Problem Solving: Identifying problems and the solutions to them.
• Fraud Detection & Control: Employing appropriate techniques and procedures for identifying, reporting, and preventing fraud.
• Creativity & Innovation: Sharing ideas, new approaches and possible solutions.
• Product & Technical Knowledge: Understanding the products and services provided.
• Time Management: Organizing and prioritizing tasks to maximize efficiency.
• Collaboration: Recognizes, values, and leverages the unique perspectives, experiences, and talents of every individual; promoting cross-cultural understanding, fairness and belonging throughout the organization.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED)
• One year of experience in customer service
• 6 months of experience with cash-handling
• Windows-based computers

PREFERENCES

• Microsoft Office Suite
• Bilingual skills
• Previous experience in banking, including new accounts

LEVEL TWO

Job Title: Relationship Banker 2

Department: Retail Banking

Reports To: Retail Banking Administrator

FLSA Status: Non-exempt, hourly

Salary Grade: 15

Starting Range: $22.19- $27.42 DOE

Our starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

SUMMARY

Are you a motivated and high performing individual who has strong customer service, and organizational skills, and a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support our communities throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of Relationship Banker 2 in one of our Branches. With a focus on building and sustaining customer relationships, this position involves providing customer service excellence, accurate cash-handling, transaction processing, opening new accounts, promoting products and services, and other operational tasks. Relationship Bankers excel at identifying the customers’ needs and the best product or service that will meet those needs. All Relationship Bankers must successfully complete Relationship Banker training upon hire.

The ideal candidate possesses at least one year of experience in a Relationship Banker or equivalent position at a financial institution. A successful person in this role has strong communication skills; effective organizational and time management skills; is adept at problem-solving; is highly accountable; has impeccable attention to detail; and is adaptable, dependable, and comfortable interacting with a broad range of individuals. Savings Bank is excited to add to our team of individuals seeking to fulfill the Bank’s vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees, and shareholders.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Provides a positive customer service experience in harmony with our Customer Service Standards.
2. Models the Bank’s Principles & Professional Standards.
3. Proactively engages and educates customers on our full range of products and services based on their individual needs, utilizing our relationship building techniques (ENGAGE).
4. Provides referrals to designated specialists in Lending, Merchant Services, and Investments.
5. Performs all duties of a Relationship Banker 1 accurately, efficiently, and independently.
6. Performs a wide range of banking transactions, including new accounts, with limited supervision.
7. Demonstrates advanced knowledge of products, services, technology, and operational procedures.
8. Enhances relationships with customers by conducting service calls, recommending products, offering promotions, etc.
9. Mentors and shares knowledge with coworkers within the scope of the position.
10. Serves as back-up coverage at other Branches(including Video Banking as applicable).
11. Other duties as assigned.

JOB COMPETENCIES

• Customer Focus: Providing service excellence to internal and external customers.
  • Responds to customer needs in a timely, professional, helpful, and courteous manner, regardless of client attitude.
  • Shows customers that their perspectives are valued.
  • Strives to meet service standards in all circumstances.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue, and building consensus.
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities to go above and beyond.
• Attention to Detail: Working in a conscientious, consistent, and thorough manner.
• Problem Solving: Identifying problems and the solutions to them.
• Fraud Detection & Control: Employing appropriate techniques and procedures for identifying, reporting, and preventing fraud.
• Creativity & Innovation: Sharing ideas, new approaches and possible solutions.
• Product & Technical Knowledge: Understanding the products and services provided.
• Time Management: Organizing and prioritizing tasks to maximize efficiency.
• Collaboration: Recognizes, values, and leverages the unique perspectives, experiences, and talents of every individual; promoting cross-cultural understanding, fairness and belonging throughout the organization.
• Career Development and Coaching: Shares knowledge with other employees; mentors others on how to perform work tasks and directs people to the appropriate source for further information.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED)
• One year of experience in a Relationship Banker or equivalent position at a financial institution, including New Accounts.
• Windows-based computers, including Microsoft Office Suite

PREFERENCES

• Bilingual skills
• Experience with Horizon Core Banking Platform

POSITION BENEFITS

• Competitive, market-based pay
• Comprehensive insurance benefits package including medical, dental, vision and more
• 401(k) plan with maximum 6% employer match
• Profit Sharing plan
• Generous paid time off plans
• Employee Health and Wellness program
• Community volunteer opportunities
• Career development and training opportunities

EQUAL EMPLOYMENT OPPORTUNITY

Savings Bank of Mendocino County is an Equal Opportunity Employer and employment selections are based on merit, qualifications, and abilities. Savings Bank of Mendocino County will consider all qualified applicants for employment and does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, sexual orientation, gender identity, protected veteran, disability, or any other status protected by law.

PHYSICAL & MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is set in a quiet, office environment. The position is generally regarded as light work. Exerting up to 20 pounds of force occasionally, occasionally lift and/or move 25-55 pounds, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. While performing the duties of this job, the employee may be required to alternately stand, walk, sit, reach with arms, talk, or hear and use hands to write, type, and handle or feel objects, tools, or controls. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Some driving may be required.

Employee must possess the ability to read, write, perform basic math functions, understand basic communication and instructions, carry out instructions, complete basic problem-solving and analyzing of information, and make independent decisions within scope of responsibility.

A post-offer physical is not required for this position.