Job Title: Assistant Branch Manager
Department: Hopland Branch
Reports To: Head of Retail Banking
FLSA Status: Exempt
Salary Grade: 20
Starting Range: $30.40 - $37.56
Our starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
SUMMARY
Are you a motivated and high performing individual who has strong people and organizational skills, and a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role Assistant Branch Manager in our Hopland Branch. This position involves managing staff, solving complex customer service issues, and overseeing daily branch operations.
The ideal candidate has at least three years in branch operations including supervisory experience. A successful person in this role is highly focused on providing WOW customer service; has strong interpersonal, organizational and time management skills; is adept at problem-solving; is highly accountable, adaptable and dependable; has impeccable attention to detail; and has a passion for helping others achieve their professional goals. Savings Bank is excited to add to our team of individuals seeking to fulfill the Bank’s vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees and shareholders.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Supports a culture where all employees work together to Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act and Encourage the Heart.
- Provides and promotes superior customer service experience in harmony with our Customer Service Standards; builds relationships using our customer centric methodology; utilizes our lobby coverage methodology (ENGAGE) to ensure each customer is approached and serviced within agreed upon timeframes.
- Models the Bank’s Principles and Professional Standards.
- Performs all essential duties and functions of a Branch Supervisor accurately, efficiently and independently.
- Maintains expert knowledge of bank products, services, and technologies.
- Ensures adherence to Bank policies, procedures, and standards.
- Recruits, manages and develops staff in areas of responsibility; writes performance evaluations; meets with staff regularly; and provides appropriate training, development and coaching as needed.
- Excels at establishing and retaining high-value customer relationships.
- Monitors operational errors and works with staff to resolve out of balance situations, improve accuracy and achieve positive results from compliance reviews and audits.
- Cooperates with and completes assignments associated with internal and external audits and audit responses.
- Identifies and recommends appropriate consumer loan products; prepares and forwards loan packages to Consumer Lending.
- Provides back up for all Branch Manager duties, as applicable.
- Other duties as assigned.
JOB COMPETENCIES
- Customer Focus: Providing service excellence to internal and external customers.
- Looks for ways to add value beyond customers’ immediate requests.
- Addresses unidentified, underlying, long-term needs of customers.
- Enhances customer service delivery systems and anticipates customers’ upcoming needs and concerns.
- Fostering Communication: Understands underlying needs, motivations, emotions or concerns of customers and staff; and communicates effectively.
- Creativity & Innovation: Solves complex problems; creates new ideas, solutions or approaches to ongoing challenges.
- Attention to Detail: Coaches others on methods and tools for accuracy and quality of work; and establishes processes to meet standards and delivery of services.
- Problem Solving: Identifies problems and alternate solutions, considering applicable precedents; and evaluates the effectiveness of solutions after implementation.
- Fraud Detection and Control: Coaches others to identify potentially fraudulent activity; explains the procedures for detecting and reporting fraud.
- Leading Change: Supports change management activities, implementing initiatives.
- Achievement Orientation: Assists others to improve efficiency and contributes ideas for improvements in systems, processes and procedures.
- Product & Technical Knowledge: Maintains comprehensive knowledge of products and services provided.
- Time Management: Organizing and prioritizing tasks to maximize efficiency.
- Collaboration: Recognizes, values and leverages the unique perspectives, experiences, and talents of every individual; promoting cross-cultural understanding, fairness and belonging throughout the organization.
- Career Development and Coaching: Mentors employees to promote their learning, providing tools and resources for development, and supports change management activities.
MINIMUM QUALIFICATIONS
- High School Diploma or General Education Degree (GED)
- Three years’ branch operations experience, including new accounts
- Two years’ supervisory experience
PREFERENCES
- Associate degree in a related field
- Experience with Horizon Core Banking Platform
- Consumer Lending experience
- English/Spanish Bilingual skills
POSITION BENEFITS
- Competitive, market-based pay
- Comprehensive insurance benefits package including medical, dental, vision and more
- 401(k) plan with maximum 6% employer match
- Profit Sharing plan
- Generous paid time off plans
- Employee Health and Wellness program
- Community volunteer opportunities
- Career development and training opportunities
EQUAL EMPLOYMENT OPPORTUNITY
Savings Bank of Mendocino County is an Equal Opportunity Employer and employment selections are based on merit, qualifications and abilities. Savings Bank of Mendocino County will consider all qualified applicants for employment and does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, sexual orientation, gender identity, protected veteran, disability, or any other status protected by law.
PHYSICAL & MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is set in a branch environment. The position is generally regarded as light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. While performing the duties of this job, the employee may be required to alternately stand, walk, sit, reach with arms, talk or hear and use hands to write, type, and handle or feel objects, tools or controls. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Some driving may be required.
Employee must possess the ability to read, write, perform basic math functions, understand basic communication and instructions, carry out instructions, complete basic problem-solving and analyzing of information, and make independent decisions within scope of responsibility.
Unless a branch employee has a disability, which prevents them from standing for even a short period of time, branch employees are asked to stand when assisting customers in the lobby or at the teller line or POD. At remodeled offices and/or where ENGAGE has been implemented, this also means standing in the lobbies, ready to approach customers as they enter. Staff trained in new accounts will assist customers at a desk. When there are no customers needing assistance employees can sit in chill zone chairs, guest chairs, stools at the Tech Bar, if applicable, or at ADA work areas, if applicable.
A post-offer physical is not required for this position.
