Job Title: Branch Supervisor

Department: South Ukiah Branch

Reports To: Branch Manager

FLSA Status: Non-exempt, hourly

Salary Grade: 18

Starting Range: $26.31 - $32.50

Our starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

SUMMARY

Are you a motivated and high performing individual who has strong people and organizational skills? Do you have a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of Branch Supervisor at our South Ukiah Branch. This position involves supervising staff, resolving customer servicing issues, and assisting with daily branch operations.

The ideal candidate has at least two years of experience in branch operations, including new accounts. A successful person in this role is highly focused on providing WOW customer service; has strong interpersonal, organizational and time management skills; is adept at problem-solving; is highly accountable, adaptable and dependable; has impeccable attention to detail; and enjoys helping others achieve their professional goals. Savings Bank is excited to add to our team of individuals seeking to fulfill the Bank’s vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees and shareholders.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Supports a culture where all employees work together to Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act and Encourage the Heart.
2. Provides and promotes a superior customer service experience in harmony with our Customer Service Standards; builds relationships using our customer centric methodology; and utilizes our lobby coverage methodology (ENGAGE) to ensure customer is approached and serviced within agreed upon timeframes.
3. Models the Bank’s Principles and Professional Standards.
4. Enhances existing customer relationships, conducting regular service calls, and providing tailored product offerings, including current promotions and other referral opportunities.
5. Identifies and recommends appropriate consumer loan products; prepares and forwards loan packages to Consumer Lending.
6. Maintains a comprehensive understanding of policies, procedures and technologies.
7. Recommends workable solutions for resolving service signals, operational challenges, and procedural changes.
8. Assists with and approves all types of transactions, resolves complex issues, and performs supervisory-level operational tasks.
9. Works with upper management to gain strong people management skills by holding regular 1:1s, writing performance evaluations, coaching, and counseling employees.
10. Other duties as assigned.

• High School Diploma or General Education Degree (GED)
• Two years in a Relationship Banker or equivalent position, including new accounts
  • Successful completion of the Savings Bank Supervisor Trainee Program may substitute for years of experience
• Experience with Windows-based computers, including Microsoft Office Suite

PREFERENCES

• Associate degree in a related field
• Experience with Horizon Core Banking Platform
• Consumer Lending experience
• English/Spanish Bilingual skills

JOB COMPETENCIES

• Customer Focus: Providing service excellence to internal and external customers.
  • Builds and maintains strong customer relationships by proactively following up to keep customer informed and ensure their needs are fully met.
• Fostering Communication: Understands underlying needs, motivations, emotions or concerns of customers and staff; and communicates effectively.
• Creativity & Innovation: Expresses willingness to do things differently and modifies current approach to better meet the needs of customers and staff.
• Attention to Detail: Works in a conscientious, consistent, and thorough manner; reviews all relevant information before making a decision; and seeks out others to review own work for accuracy.
• Problem Solving: Identifies problems and alternate solutions, considering applicable precedents; and evaluates the effectiveness of solutions after implementation.
• Fraud Detection and Control: Demonstrates strong understanding of fraud prevention and detection procedures.
• Product & Technical Knowledge: Maintains advanced knowledge of products and services provided.
• Time Management: Organizes and prioritizes tasks to maximize efficiency.
• Teamwork: Assumes additional responsibilities to support the achievement of the team; seeks input from others; and anticipates when others might require assistance.
• Collaboration: Recognizes values, and leverages the unique perspectives, experiences, and talents of every individual; promotes understanding, fairness and belonging throughout the organization.
• Career Development and Coaching: Shares knowledge with other employees; mentors others on how to perform work tasks; provides tools and resources for development; and supports change management activities.

POSITION BENEFITS

• Competitive, market-based pay
• Comprehensive insurance benefits package including medical, dental, vision and more
• 401(k) plan with maximum 6% employer match
• Profit Sharing plan
• Generous paid time off plans
• Employee Health and Wellness program
• Community volunteer opportunities
• Career development and training opportunities

EQUAL EMPLOYMENT OPPORTUNITY

Savings Bank of Mendocino County is an Equal Opportunity Employer and employment selections are based on merit, qualifications and abilities. Savings Bank of Mendocino County will consider all qualified applicants for employment and does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, sexual orientation, gender identity, protected veteran, disability, or any other status protected by law.

PHYSICAL & MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is set in a branch environment. The position is generally regarded as light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. While performing the duties of this job, the employee may be required to alternately stand, walk, sit, reach with arms, talk or hear and use hands to write, type, and handle or feel objects, tools or controls. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Some driving may be required.

Employee must possess the ability to read, write, perform basic math functions, understand basic communication and instructions, carry out instructions, complete basic problem-solving and analyzing of information, and make independent decisions within scope of responsibility.

Unless a Banking Center employee has a disability, which prevents them from standing for even a short period of time, Banking Center employees are asked to stand when assisting customers in the lobby or at the teller line or POD. At remodeled offices and/or where ENGAGE has been implemented, this also means standing in the lobbies, ready to approach customers as they enter. Staff trained in new accounts will assist customers at a desk. When there are no customers needing assistance employees can sit in chill zone chairs, guest chairs, stools at the Tech Bar, if applicable, or at ADA work areas, if applicable.

A post-offer physical is not required for this position.